Support Request Form

Request Support

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When you submit this form, it will not automatically collect your details like name and email address unless you provide it yourself.

Required

  1. What is your name? Single line text.
  2. What is your email address? Single line text. Enter the email address that you would prefer we communicate with for this ticket?
  3. Would you like to CC: anyone else? Single line text. Please enter email addresses, separated by commas, that you want to CC on this ticket.
  4. What email address or username do you use to log in? Single line text. If this is different than your primary email address.
  5. Company Name Single line text.
  6. Phone number Single line text. Provide the best phone number for us to reach you
  7. Choose the option below that most closely describes the issue you're seeing Single choice.
    • Security Related Concerns
    • Cannot login or password is not working.
    • Azure Virtual Desktop/Remote Desktop Application Issues
    • Software inside Azure Virtual Desktop (Outlook, Office, Other Applications)
  8. Priority Single choice.
    • Low - My issue needs to be resolved at some point, not now.
    • Medium - My issue is effecting my work and I would like to have it resolved today.
    • High - This issue is affecting myself and others and needs to be resolved today.
    • Urgent - My organization is unable to work and we need help as soon as possible.
  9. Preferred Contact Method Single choice.
    • Phone
    • Email
  10. Preferred Time to contact/help you Multi Line Text. When would you like for us to reach out, do you have meetings for the next few hours, do you want us to call you tomorrow? Please include your time zone.
  11. Please describe the issue that you're having in as much detail as possible. Multi Line Text.
    • Please include any steps that you've already tried. (ex. I've rebooted my computer; I verified I'm connected to the network/Internet)
    • Include any error messages or codes that you've seen.
    • Once you click submit, you'll receive an email response - you can reply to include screenshots.

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